This month I have decided to once again discuss the new SMART Harare platform – the online hub where you can make service delivery reports from anywhere in Harare.
If you want to play a role in making our city more habitable then “Take Part, Be Smart” by logging a report on service delivery issues in your neighbourhood using the SMART Harare platform on www.smartharare.org. The website and phone app developed by SMART Harare is a user-friendly and simple way for residents to make a report on all services rendered by the City of Harare including water, sewage and refuse, housing, local health, roads, noise control and a myriad of other services. Once on the platform, residents can select the option to make a report and complete a simple form to provide a short description of the issue being reported, select the specific location on an interactive map and upload an image that supports the report being made.
SMART Harare’s website has a wealth of information to help you become an active and involved citizen. Reports made by other residents are public, and when council gives feedback on a specific report, an update is posted.
Aggregated reports are generated giving visitors to the site broader information and insight into the problems facing Harare, and enabling dialogue on the biggest issues that affect us all.
Use of the statistics generated through the SMART Harare platform by residents, associations, councillors and officials provide a starting point towards crafting timely solutions, prioritizing budgets and attending to the common challenges being faced by residents in specific areas.
Launched in 2015 as Harare Municipality Services, and now rebranded as SMART Harare this project remains a non-partisan initiative by concerned residents of Harare to make it easy to report municipal service delivery issues to the right destination, complete with full information so that the Council can respond effectively.
The SMART Harare focus is on aggregating crowd-sourced data form the residents so as to allow participatory local governance and evidence-based analysis. Effort is taken to verify reports that are logged through the platform so ensure the reliability of the data.
Through the SMART Harare website residents, community based organisations and institutions are encouraged to also make reports on positive developments that are solving service delivery failures. By logging reports that indicate recycling collection points, or community health and environmental awareness projects, such initiatives can be given the exposure they need to get more residents playing their part in the improvement of the city.
This editorial is paid for by SMART Harare.