A warm welcome to you all Harare residents. This month I have decided to take a break from your usual column, as I introduce to you Daina Mudimbu (pictured), known by many as Dee, the coordinator for SMART Harare — your favourite reporting tool.
As you may know, it is on that platform where I pick up reports for this column (Service Reports) and push them further, speaking to the authorities where possible, in our bid to have world-class service delivery in the city.
Dee, who is very passionate about issues of municipal service delivery, was born in Harare, schooled in Kadoma and returned to Harare for her tertiary education.
Upon completing her undergraduate studies at the University of Zimbabwe, she attained a post graduate degree in remote sensing and GIS in the UK, thereafter worked for a research centre in Harare, then moved to South Africa for seven years, where she applied geo-mapping using modern techniques, such as Geographical Information Systems (GIS) in local government settings.
GIS is a computer system for capturing, checking, storing, and displaying data related to the positions on the earth’s surface using satellite systems.
While in South Africa, she had the opportunity work in various departments in local government.
It is there where she got an appreciation on the best practices in the running of urban councils and municipalities.
Daina says she will use the experience she has acquired over the years to develop the SMART Harare platform, making it an even more interactive tool, where residents and office bearers can communicate in real-time.
She is also a consultant specialising in geosciences and the use of GIS technology, an element which gives her an edge in running SMART Harare – a GIS-driven platform.
“I am coming in with the coordination and marketing element, so that there is a better appreciation of the tool by both residents, and local authorities, as well as enhancing presence on social media such as Twitter, Facebook, among others.
She said the major thrust is to create dialogue between the city and its residents, as well as synergies for working together, and to market the tool so that it covers all the city’s suburbs, including those not currently utilising the platform.
SMART Harare collects reports that residents provide on municipal service delivery issues in Harare across several categories.
This Service Report column is therefore part of the SMART Harare initiative to ensure that the information you provide gets to your councillor and to track any responses, building a better relationship between residents and elected officials.
SMART Harare also wants to hear about good news so if the City is also doing something well in your area, residents are encouraged to report them.
Please tell your friends about this site and encourage them to file reports. We want to hear your comments and suggestions to improve what we are doing.